Terms of booking

TERMS AND CONDITIONS

You must bring your ticket with you. Please do not wear stiletto heels, which can damage the floors, and avoid bringing luggage or large bags, which can damage interiors and accidentally knock over valuable items. Unless otherwise stated or with the owner’s permission, we regret that children under the age of fourteen may not be taken on tours, because of the fragility of our houses and their contents. Photography is allowed only with the explicit permission of the owner.

Our ability to keep you informed of changes or cancellations is only as good as the contact details you give us — please provide a phone number and an email address you check regularly.

CANCELLATION POLICY

If you cancel more than two weeks before the tour is scheduled to take place, we will fully refund your ticket money excluding any phone booking fees. If it’s less than two weeks before a tour, for any reason, we regret that we cannot refund your ticket money.

If we cancel at any time, we will fully refund your ticket money. Although we make every effort to avoid it, sometimes a tour has to be cancelled at short notice due to circumstances beyond our control. In this case, we cannot accept responsibility for, or refund, any consequential losses, such as money spent on travel or accommodation.